Cancellations & Returns


Easy Cancellation & Return Policy


How to Cancel:

If you decide you do not need the service anymore, simply contact the Acadian On Call Customer Service at (877) 477-6507 to cancel the monitoring service. All equipment must be returned to Acadian On Call in order to stop the monthly service charge. We suggest that you package your unit and ship it either UPS or FedEx. Please make certain that you have the tracking number associated with the medical alert system you are returning.

In order to assure the safe return of your package, please insure the contents for $250.00.

Please ship your medical alert system to:

Acadian On Call
300 Hopkins St.
Lafayette, LA 70501
Reason for return: ________


30-Day Risk-Free Trial:

Acadian On Call proudly stands behind its premier Personal Emergency Response System (PERS) service in the United States by offering you a 30-Day Risk-Free Trial.

We are committed to our customer’s total satisfaction, which is why we guarantee 100% satisfaction with a 30-Day Risk-Free Trial. In the unlikely event that a customer is not 100% satisfied with the personal emergency response system, we will credit your account once the product(s) are returned to us. All original equipment must be included. In order to receive a full refund, the customer must:


  • Call Customer Service at (877) 477-6507 and express their desire to return the order for a refund to our customer service center and;
  • Return equipment in original package, postmarked within 30 days of placing the order.
  • The customer remains responsible for all shipping costs to and from Acadian On Call. We suggest using either FedEx or UPS to return your medical alert system plus accessories. All shipping costs are non-refundable. We cannot refund items lost or damaged by the carrier responsible for returning the items to us, i.e. if you return an item to us and we never receive it, we cannot refund you on it. We recommend that you insure all returns for $250.00.


Acadian On Call reserves the right to charge a replacement fee if the order is returned missing any parts included in the original packaging. Modification of any item(s) voids this guarantee. After the 30-Day Risk-Free Trial period, no refunds will be offered.

Annual and Quarterly Contract Cancellations:

Since circumstances for individuals can change quickly and unexpectedly, customers selecting Annual or Quarterly payment plans may cancel prior to the end of the contract period. However, there is a monthly charge for the service until the equipment is returned to our office.


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