1How can I change the information that I originally gave Acadian On Call (e.g., phone numbers, responder list, etc.)?
How can I change the information that I originally gave Acadian On Call (e.g., phone numbers, responder list, etc.)?Simply call customer service toll-free at (877) 477-6507 and give us your new information and we will update your account. You can contact us anytime for customer service issues, technical assistance, or more information regarding your medical alert system, 8am-5pm CST Monday-Friday. After hours calls will be answered the next business day.
2What is the average response time after an emergency signal is transmitted?
We achieve a faster response time than industry standards because of our investment in advanced technology and the dedication of our caring, professional emergency dispatchers.
3What is the advantage of choosing Acadian On Call medical alert system?
The medical alert system
allows you to maintain your independence and gives your loved ones peace of mind in knowing that you are protected with a touch of a button. You are connected with certified emergency medical dispatchers who will be with you throughout the emergency. Acadian On Call opens a two-way voice connection directly to our partnered Underwriters Laboratories (UL) listed and "Five Diamond" certified monitoring centers
and allows the user to communicate from virtually anywhere.
4How will help get to me if my door is locked?
Different rescue services follow different procedures and in most cases, are allowed to break into your home to help you and are usually not responsible for any damages that occur. Acadian On Call recommends that you purchase a lock box to safely store a key for rescuers. They can be securely attached to your home and can hold a key to your door. Acadian On Call can give emergency personnel the combination to the lockbox while en route to your home. Friends and family can also use the combination to readily get into your home when an emergency arises.
5How is your monitoring center certified?
Our partnered monitoring centers are Underwriters Laboratory (UL) listed and “Five Diamond” certified. These agencies certify our monitoring center and ensure that the monitoring center meets stringent requirements through annual inspections.
6How do I specify my emergency contacts?
Acadian On Call provides a customized Emergency Care Plan for every subscriber. You can update your plan as often as needed with friends, family, neighbors, doctors, etc. You can call our customer service department to assist you with the customization of your care plan.
7Are calls for help answered by live dispatchers?
Yes. Your call for help will always be answered by a trained and certified (EMD) Emergency Medical Dispatcher. Unlike other medical alert companies that simply call an ambulance for you, all of our emergency medical dispatchers are specially qualified to handle medical emergencies such as CPR, the Heimlich maneuver, control of bleeding, and open an airway.
8What kind of training do Acadian On Call dispatchers receive?
Our medical alert monitoring center is committed to providing exceptional patient care. All of our dispatchers receive comprehensive emergency medical training. This program is designed to certify our operators as Emergency Medical Dispatchers (EMD). They also receive continuing education courses to maintain their EMD Certification. They can provide life support that can help someone provide CPR, the Heimlich maneuver, control bleeding, open an airway, or deliver a baby.
9Who do you call first and is there a limit to how many times I can press the button?
Our emergency medical dispatchers are trained to assess the situation and make fast and accurate decisions. Your customized Emergency Care Plan will outline the people and institutions you want us to contact in the event of an emergency. In most cases, the first call is to the local EMS service. There is no limit on the frequency that you press the button. However, when the alarm is received, your Emergency Care Plan is activated and your call list is contacted.
10What happens if I press the pendant but cannot respond? Will you still send help?
Yes. When you press the button on the Acadian On Call medical alert system, we will attempt to establish verbal communication with you. If you are unable to communicate with us for any reason, the emergency medical dispatcher will immediately dispatch emergency services and begin calling the emergency contacts (friends, family, neighbor, etc.) that you specified in your Emergency Care Plan.
11Can the medical alert system follow me when I move?
The medical alert system can be easily taken to another location. You must remember to notify Acadian On Call so that we can update your current location and information. Simply call customer service at (877) 477-6507 and let us know what your new address and phone number will be. Your information can be changed as often as needed, at no additional charge.
12Once I order, when will I begin receiving service?
Acadian On Call offers same day shipping on medical alert system orders received by 3pm CST. We ship all of our medical alert systems via Fed Ex. We also offer express shipping options. Call Acadian On Call today to order at (877) 477-6507. You will begin receiving coverage once the system is received, installed, and tested. Ordering is fast and takes less than 10 minutes. Representatives are standing by to answer all of your questions.
13Who will know that I have an emergency?
Depending upon the situation and your condition, anyone on your Emergency Care Plan can be notified of your emergency. However, if your condition is not life-threatening, we can take instructions from you and notify those that you wish to be notified.
14What type of information does your emergency medical dispatcher have access to?
Our dispatchers only have information you provide, such as your address, best route to your home, medical response agencies, your contact list and any hidden key / lock box information. The information that you provide enables Acadian On Call dispatchers to contact the appropriate people and agencies in a timely fashion and to give them pertinent information, especially when every second is critical. Your personal information is completely secure.
15Do you offer a Fall Detection Device?
Yes. You can add a Fall Detecting Pendant to any of our medical alert systems.
16How does the Fall Detecting Pendant work?
The Fall Detecting Help Buttons are designed to detect sudden falls. When a fall is detected, the button will automatically initiate an emergency call to one of Acadian's nationwide monitoring centers. For other emergencies, simply press the button on the front of the pendant to summon help.
17Are your Fall Detecting Devices waterproof?